FAQs

FAQs

We recognize that navigating HOA regulations can be complex, so we aim to simplify the process for you. Below, you’ll find answers to frequently asked questions.

What are bylaws?

Bylaws are the guidelines for the operation of the non-profit organization that is the homeowner’s association. These bylaws define the duties of the various officers of the board of directors, membership voting rights, required meetings, and other specific items that are necessary to run the homeowner’s association

Who runs a homeowners association?

A homeowner’s association is led by a board of directors who have been elected by the homeowners. Most often, the board consists of fellow homeowners with an interest in keeping the neighborhood strong.

What is an HOA board?

An HOA’s Board of Directors is comprised of homeowners who have volunteered to stand for election to leadership or member roles. They can also be individuals appointed by the developer to facilitate turnover and management when the community is complete. The Board is comprised of officers, who typically include an elected president, vice-president, treasurer, and secretary, as well as non-officer Board members. Board leaders and members serve the community by making and enforcing the association’s rules and policies (see below), collecting dues, and ensuring its facilities and common areas are well-managed, maintained, and attractive.

What is the difference between the HOA and the board of directors?

HOA consists of all owners within the geographic boundaries of the HOA. Each and every owner is a member of the HOA; membership is not optional. The Board of Directors consists of those owners who have been elected to conduct the day-to-day business of the HOA and make the decisions that affect all owners.

How do I make an architectural change request?

Click here to be redirected to the community forms page.

How do I request an estoppel form?

Click here to be redirected to the Estoppels page.

Can I pay online?

Online Payments: You can make online payments using either an e-check or credit card in your Homeowner Portal here.

The portal allows one-time or recurring payments. To make a payment once in the portal, click the ‘Pay Assessments’ link. One-time payments can be entered at the top of the page and recurring payments will be entered at the bottom. There is a $1.99 convenience fee for e-check and a 3.25% convenience fee for credit card payments.

Lockbox Service: The new address for mailing payments is listed below. When writing your check, please be sure to make it payable to your association’s name, include your account number/address on the memo line, and mail to:

{Association Name}
c/o Premier Community Management
P.O. Box 20743
Tampa, FL 33622

Make a payment here.

Who do I talk to about paying my bill?

Please click here for more information.

Where do I send a payment?

Premier Community Management
P.O. Box 20743
Tampa, FL 33622

Are board meetings open to all residents? If so, when and where are they held?

Yes. Notice of the time and place of any regular board meeting is sent electronically to all homeowners registered in the Owner Portal.

If I am having a problem with a neighbor for a violation of the policies and guidelines, what can I do?

If residents cannot resolve a situation between themselves, then turn to your Association. Should you have a situation that does not appear to be resolved through neighborly means, and you are willing to actively participate in the enforcement provided by the Policies and Guidelines, you may complete a Covenant Violation form online. The Violation form may be found in the navigation above or by using the button below. If the situation is deemed in violation of the Policies and Guidelines, the Board of Directors will institute the enforcement policy. Your continued assistance may be required.

Click here to view the Violations page.

How can association members get a special meeting called to address an issue?

This is frequently spelled out in the association declarations or covenants, conditions, and restrictions (CC&R). Some states have special regulations that, in addition to the homeowner’s documents, state who or how special meetings can be called.

Can a member of a homeowner's association withhold an assessment if they are dissatisfied with the association or feel they have been treated unfairly?

Generally speaking, the answer is no. A homeowner association member can seek redress through the courts if appeals to the homeowner’s association board of directors fail, but as long as the assessment (including special assessments) has been properly authorized by the board under the association’s rules and regulations, an owner cannot withhold payment of an assessment.

How can I make an appointment to discuss my account?

Please call or email our office to set up an appointment time. Accountants and Property Managers are available by appointment only.

What does my HOA assessment cover?

Each HOA is different. Please log on to your HOA community to find copies of your Declaration of Covenants, Conditions, and Restrictions and budget for the current year.

Where do I get my pool keys?

If you are in a Community Development District, please contact them directly. If your community is not in a District, please contact Premier at info@premiercommunitymgmt.com.

Still Have Questions?